GIC(Global Infotech Center/Captives) business needs for collaboration & process automation.

The growth of Indian IT story can not be complete with advent of GICs or Global Infotech Centers or Captives of large multinational corporations that have set up their centers in India and other countries. These centers are doing critical work in areas such as Product Development, R&D, Engineering Design Services, Marketing and Customer Support Services, etc. The goal of the global corporations is to leverage the knowledge capital available in India and other locations for meeting aggressive business goals including, scalability of operations, faster development cycles, cost-effective R&D and customer support, etc.

The global organizations invariably have operations at different locations around the world. The GIC is set up to be a resource available to the corporate headquarters, as well as different locations that the organizations operates. In other words, the captive becomes a ‘supplier’ of diverse services, while the other geographically dispersed locations of the organization become ‘customers’ of the services of the captive.

While the organizational goal is clear, getting the operation to work effectively and deliver desired benefit is a challenge.

This spawns the business need to establish a platform that allows for collaboration amongst these entities to automate the processes between the GIC and its ‘customers’. It is vital for the platform to be seamlessly integrated to enable effective collaboration across time-zones.

These processes include identifying the project(s) to be given to GIC, the workflow for request for proposals and work orders, estimation and budgeting, actual work status of the orders received, their delivery, invoicing, etc.

In order to do the job effectively, the GICs need an integrated platform for managing their internal operations, as well. This includes pipeline management, project management, resource management, helpdesk,etc.

GIC Lifeline - Software streamlines interaction between the Global Infotech Centers ( captives ) and its sponsors or parents that route specific projects to them. Integrated framework, Workflow management, Customer Management, Budget verification & Review process, Forecast Process management, Quality review process, Invoicing Management, Request Management, Task Management, Process automation, Deliverable management, Timesheet management, Helpdesk management, issue management, Resource Management, Project Management, SLA management, knowledge management, Checklist management, Custom role based Reports & dashboards.